Rolvana Account and Data Deletion
Last updated: 2026-10-02. Version: 2026-10-02.
Rolvana lets users request deletion of their app account and associated app data.
How to ask us to delete your account
Email support@rolvana.app with the subject line "Delete my Rolvana account". The app does not have a Delete Account button yet, so email is how to delete your account.
Please include the email address or sign-in method connected to your Rolvana account, if you have one. If you used Rolvana anonymously and did not connect Apple or Google sign-in, include any details that can help us identify the account, such as the device/platform and approximate last use date.
If you connected Apple or Google sign-in, the connected email address is shown under Account in Rolvana's Settings. Please do not send passwords, recovery codes, identity documents, or payment card details. Rolvana does not use passwords.
If you have a Rolvana membership that renews automatically, deleting your account does not cancel it. Cancel it in your Apple Account settings first so Apple stops charging you.
How we confirm the account is yours
Before we delete anything, we may ask follow-up questions to confirm that the account is yours. If you used Rolvana without connecting Apple or Google sign-in, your account is not linked to an email address, so we may not be able to find it or confirm that it is yours. If we cannot find or confirm the account, we will tell you.
What we delete and what we keep
Deleting your account erases your account data from our servers except for small legal records that show when you accepted our Terms and Privacy Policy and which versions you accepted. We keep these records for 6 years after deletion so we can meet legal duties and handle legal claims. We then erase them unless a law or legal case requires us to keep them longer. They do not include your name or email address, but they do include the account code used before deletion.
We also keep limited purchase, refund, and fraud-prevention records, including purchase and refund identifiers, pseudonymous payment keys, and matching data, for as long as the law requires so we can meet tax and accounting duties, handle refunds, and prevent fraud.
Deleted data may stay in our hosting provider's routine backups for a limited time until those backups are replaced.
Analytics events and crash reports that our service providers keep for us are linked to a random ID created by the app, not to your name or email address. They are not deleted automatically when your account is deleted, and we may not be able to match them to your account. They are kept according to the retention settings of our accounts with those providers.
Data on your phone
Deleting your account on our servers does not erase the data stored in the Rolvana app on your phone. To erase it, open Rolvana and go to Settings -> Reset App Data. Reset App Data erases Rolvana's data on that phone only, including your saved sign-in and the app's analytics ID. It does not delete your account on our servers.
If you connected Apple or Google sign-in, you can also remove Rolvana from the apps connected to your Apple Account or Google Account in their settings.
When we finish
We will confirm when the request has been completed.
We aim to complete requests without undue delay and within the time limits set by the privacy laws that apply to you.
Other privacy requests
You can also ask for a copy of your data or ask us to correct it. Our Privacy Policy explains your rights.
Contact us
RankPros Media LLC
2108 N St Ste N, Sacramento, CA 95816, United States
Email: support@rolvana.app